Terms of service

LULO — TERMS OF SERVICE

Last updated: 12/15/2025

These Terms of Service (“Terms”) govern your use of our website and the purchase of products from Lulo (“we,” “us,” or “our”). By accessing or using our site, you agree to be bound by these Terms.

If you do not agree with these Terms, please do not use our website.

1. General Conditions

We reserve the right to refuse service to anyone for any reason at any time.

You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the site or products without express written permission from us.

2. Products & Availability

All products are produced in small batches and are subject to availability. We reserve the right to limit the quantities of any products we offer.

We have made every effort to display product colors, images, and details as accurately as possible. However, we cannot guarantee that your device’s display will accurately reflect the true color or texture of the product.

3. Pricing & Payments

All prices are listed in USD unless otherwise stated.

Prices are subject to change without notice. We reserve the right to modify or discontinue any product at any time.

Payment must be received in full before orders are processed and shipped.

4. Orders & Acceptance

We reserve the right to refuse or cancel any order for reasons including, but not limited to:

  • Product availability

  • Errors in pricing or product information

  • Suspected fraud or unauthorized transactions

If your order is canceled after payment has been processed, a refund will be issued to the original payment method.

5. Shipping

Shipping times and costs are outlined in our Shipping Policy. Delivery dates are estimates only and not guaranteed.

Lulo is not responsible for delays caused by shipping carriers, weather, customs, or other factors outside of our control.

6. Returns, Refunds & Store Credit

Our return and refund practices are outlined in our Returns, Refunds & Store Credit Policy.

By purchasing from Lulo, you agree to the terms set forth in that policy.

7. Exchanges

We do not offer direct exchanges. Due to limited inventory, customers wishing to change sizes must return eligible items and place a new order.

8. Final Sale Items

Items marked Final Sale are not eligible for return, store credit, or refund.

9. Intellectual Property

All content on this site — including images, text, graphics, logos, and designs — is the property of Lulo and is protected by copyright and intellectual property laws.

You may not use, reproduce, or distribute our content without prior written consent.

10. User Conduct

You agree not to use our site for any unlawful purpose or in a way that violates these Terms.

Any misuse of the site may result in termination of access.

11. Limitation of Liability

To the fullest extent permitted by law, Lulo shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our site or products.

Our liability, if any, shall be limited to the amount paid for the product purchased.

12. Indemnification

You agree to indemnify and hold harmless Lulo from any claim or demand arising out of your breach of these Terms or your misuse of the site.

13. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the United States.

14. Changes to Terms

We reserve the right to update or modify these Terms at any time. Changes will be effective immediately upon posting to the site.

15. Contact Information

For questions regarding these Terms, please contact us at:
📩 support@shoplulo.com