Privacy policy

LULO — PRIVACY POLICY

Last updated: [12/15/2025]

Lulo (“we,” “us,” or “our”) values your privacy. This Privacy Policy describes how we collect, use, and share your personal information when you visit or make a purchase from our website.

By using our site, you agree to the practices described in this Privacy Policy.

1. Information We Collect

When you visit or interact with our site, we may collect the following types of information:

Personal Information

When you make a purchase or attempt to make a purchase, we collect:

  • Name

  • Billing and shipping address

  • Email address

  • Phone number

  • Payment information (processed securely through third-party providers)

Device Information

We automatically collect certain information about your device, including:

  • Web browser

  • IP address

  • Time zone

  • Cookies and similar tracking technologies

Order Information

Details related to your purchases, order history, and customer support communications.

2. How We Use Your Information

We use the information we collect to:

  • Process and fulfill orders

  • Communicate with you about your order or account

  • Provide customer support

  • Send marketing communications (email or SMS, if you opt in)

  • Improve and optimize our website and services

  • Prevent fraud and unauthorized activity

3. Marketing Communications

If you opt in, we may send you emails or SMS messages about new collections, updates, or promotions.

You may opt out at any time by:

  • Clicking the “unsubscribe” link in emails

  • Replying “STOP” to SMS messages

  • Contacting us directly at support@shoplulo.com

4. Sharing Your Information

We share your personal information with trusted third parties to help us operate our business, including:

  • Shopify (our ecommerce platform)

  • Payment processors (to securely process transactions)

  • Shipping carriers (to deliver your order)

  • Marketing and analytics providers (such as email or SMS platforms)

These third parties only receive information necessary to perform their services and are required to protect your data.

We may also share information if required by law or to protect our rights.

5. Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Improve site functionality

  • Remember your preferences

  • Analyze site traffic and usage

You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect site functionality.

6. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, including legal, accounting, or reporting requirements.

7. Data Security

We take reasonable measures to protect your personal information. Payment information is processed securely through third-party providers, and we do not store full payment details on our servers.

However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

8. Your Rights

Depending on your location, you may have the right to:

  • Access the personal information we hold about you

  • Request corrections or updates

  • Request deletion of your personal information

  • Opt out of marketing communications

To exercise these rights, please contact us at support@shoplulo.com.

9. Third-Party Links

Our site may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. Updates will be posted on this page with the revised date.

11. Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact us at:

📩 support@shoplulo.com