Support

We’re here to help.

If you have a question about your order, sizing, returns, or anything else, please don’t hesitate to reach out. We do our best to respond thoughtfully and promptly. In the meantime, please utilize the information provided on our website to see if your question is answered. 

Email us:
📩 support@shoplulo.com

Please include your order number if your inquiry is related to a purchase.

Customer Support Hours

Monday–Friday
Responses within 1–2 business days

Common Topics

You can find answers to many common questions on our FAQ page, including:

• Shipping & delivery
• Returns & refunds
• Sizing & fit
• Product care

If you don’t see your question answered, email us — we’re happy to help.